Frequently Asked Questions
FAQs
General Information About the Company and Services
01
What services does your company offer?
We operate in the fields of port services, marine transportation, cargo loading and unloading, processing, logistics, and warehousing. Our services are divided into two main sections. The first section is port services, which includes unloading cargo and loading it from warehouses, unloading cargo from ships or loading it onto them, warehousing and storage, and managing port terminals for general and containerized cargo. The second section is marine services, which includes the transportation of general and bulk cargo.
02
Are your services only for domestic customers?
No, we offer our services to both domestic and international customers and have the capability to operate on a global scale.
03
In which ports do you operate?
We operate in the main ports of the country, including Shahid Bahonar Port in Bandar Abbas, Hormozgan Province, Abadan Port in Khuzestan Province, Bahman Port on Qeshm Island in Hormozgan Province, and we also collaborate with several international ports. For more information, please contact us.
04
Is it possible to track the cargo during transit?
Yes, our customers can stay informed about the status of their cargo through our telephone support system.
Cargo Transport and Loading
05
What types of goods can be transported with your services?
We transport general cargo, containerized goods, and bulk cargo.
06
Is it possible to transport hazardous goods?
Yes, we transport hazardous cargo in accordance with international regulations (IMDG Code).
07
What is the scheduling process for cargo loading and unloading?
The scheduling depends on the cargo volume, destination, and port conditions, but we strive to complete the processes in the shortest time possible.
08
How is the shipping cost calculated?
The cost is calculated based on the weight, type of goods, distance, insurance conditions, and port fees. Please contact us for a price inquiry.
Customs Documents and Regulations
09
What documents are required for shipping good?
The required documents typically include the bill of lading, commercial invoice, certificate of origin, insurance certificate, and customs documents.
10
Does your company provide customs clearance services?
Yes, we provide customs clearance services and manage all administrative processes.
11
How long does it take for goods to be cleared from customs?
The duration of customs clearance depends on the type of cargo, the completeness of the documents, and the regulations of the destination country.
12
Can I receive the goods without a bill of lading?
خیر، بارنامه سند اصلی حمل است و بدون آن امکان تحویل کالا وجود ندارد.
Packaging and Warehousing
13
Is packaging necessary before shipping the goods?
Yes, proper packaging prevents damage to the goods during transit.
14
Do you provide warehousing services as well?
Yes, we have equipped warehouses in various ports and are capable of storing a wide range of goods.
15
How long can goods be stored in your warehouse?
The duration of storage in our warehouse can be adjusted depending on the terms of the contract.
Insurance and Cargo Security
16
Are the goods insured?
Yes, all shipments can be covered by marine insurance.
17
What actions are taken in case of damage to the cargo?
In case of damage, an official report from the shipping company and the insurance policy must be provided in order to claim compensation for the loss.
18
What measures do you take to ensure the security of the goods?
We use advanced security systems, 24/7 surveillance, and international safety standards to ensure the security of the goods.
Terms and Conditions of Collaboration
19
Are there any limitations on the weight or volume of cargo?
Yes, there are specific limitations on weight and volume depending on the type of ship and container.
20
Can I sign a long-term contract for cargo transportation?
Yes, we offer long-term cooperation contracts with companies and traders.
21
Do I need a permit to transport specific types of cargo?
Yes, certain types of cargo, such as chemicals, pharmaceuticals, and specialized equipment, require permits.
22
Can I customize the payment terms?
بله، شرایط پرداخت بسته به نوع همکاری و قرارداد میتواند متفاوت باشد.
Special Services
23
Is faster transportation available?
Yes, we offer express transportation services for certain routes.
24
Does your company offer industrial packaging services?
Yes, we offer industrial packaging services for various types of cargo.
25
Do you offer combined transportation services (sea + land)?
Yes, we manage multimodal transportation (sea + land + rail).
Support and Communication with the Company
26
How can I check the status of my order?
You can check the status of your cargo by contacting customer support.
27
Who should I contact in case of an issue?
Our support team is available 24/7 to assist with any questions you may have.
28
How can I apply for collaboration with your company?
You can contact us through the contact form on our website or by sending an email to the sales department.
29
Yes, with prior coordination, you can visit our warehouses and terminals.
Yes, with prior coordination, you can visit our warehouses and terminals.
30
How can I receive a price quote?
To receive a price quote, please fill out the price inquiry form or contact our sales department.
Company Branches
31
In which cities and ports does your company have branches?
We have active branches in the main ports of the country and some international ports. A complete list of branches is available on the "Contact Us" page.
32
Are the services provided the same at all branches?
No, some branches offer specialized services such as warehousing, customs clearance, or specific transportation. Please contact the branch in question for more information.
33
What are the working hours of your branches?
The working hours vary depending on the branch location and the type of services, but some branches operate 24/7.
34
How can I contact the branch I need?
Contact information for each branch is available on the company's official website under the "Contact Us" section.
35
Is it possible to receive or send cargo from any branch?
Yes, but for certain services, prior coordination is required. Please contact us before sending or receiving cargo.
36
Do all branches offer warehousing and customs clearance services?
No, these services are only provided at specific branches located near the main ports and customs.
37
How can I track the status of my cargo at one of the branches?
You can check the status of your cargo by contacting the relevant branch.
38
If I encounter an issue at one of the branches, how can I report it?
You can report your issue through the complaint form on the website, by contacting support, or by visiting the head office in person.
39
Is it possible to change the delivery destination after the cargo has been shipped?
In some cases, it is possible to change the delivery destination by paying additional fees and within the framework of transport regulations. Please contact us as soon as possible.